Using the Carousel feature in an RCS broadcast

You can now make your RCS broadcasts more engaging by adding carousel cards. You can showcase multiple images, products, or options in a single message, giving users a smooth browsing experience. The Carousel feature lets you design and send visually rich content directly from the Conversation stepper in your RCS broadcasts.

Adding a Carousel Card

To add a carousel:

1. Go to Text Messaging>Broadcasts.

2. Click + NEW BROADCAST.

3. In the Conversation stepper, select Send as RCS.

4. Within the message container, click on the Actions menu (three vertical dots).

5. Select Add Rich Content from the Actions menu.

6. In the Rich Content modal, select Carousel from the available options. You can select only one option.

Select CONFIRM to proceed to the next step – Adding a Carousel. A new layout titled “Carousel” will be available within the Conversation stepper.

Note: The CONFIRM button is disabled when no option is selected.

Select CANCEL to close the Rich Content modal without saving any changes.

The Carousel feature allows you to add multiple cards in a single RCS message.

Click on Carousel to begin creating cards. By default, you’ll see Card #1 and Card #2. You can add more cards by clicking the + icon.

Note: Click the “+” icon to add additional cards, up to a maximum of 10. Once 10 cards are added, the ‘+’ icon will be disabled.

For each carousel, you can enter:

Field	Description
Title (Mandatory)	Main heading of the card (short and clear, maximum limit of 200 characters).
Card Width (Mandatory)	Choose Small or Medium.
Description	Supporting text that explains the card (maximum limit of 2000 characters).

Field

Description

Title (Mandatory)

Main heading of the card (short and clear, maximum limit of 200 characters).

Card Width (Mandatory)

Choose Small or Medium.

Description

Supporting text that explains the card (maximum limit of 2000 characters).

The right-hand side mobile preview simulates how the carousel will appear on a user’s device. When you add, edit, or delete a Suggested Action or Suggested Reply, the change is instantly reflected in the corresponding Carousel Card within the Mobile Preview. This ensures you can accurately visualize how interactive elements (such as buttons or chips) will appear to recipients in the final RCS message broadcast.

Within the Carousel layout, you can add:

• Dynamic Tags : Insert personalized tags.

• Attach Media : Add media. The “Attach Media” option allows you to add only one file at a time.

Note: Attaching media is mandatory. Only the following RCS-supported file formats are available for selection in the My Gallery modal:

Images: .jpeg, .jpg, .gif, .png
Videos: .mp4

Other formats, such as .3gp and .vcf, are not supported by RCS.

• Insert Emoji : Enhance tone with emojis.You can also use the search bar in the emoji picker to quickly find the emoji you need, making it easier to browse and insert emojis within the editor. Click the selected emoji to attach an emoji to the message.

The following options are available in the Carousel Card Actionsmenu of each Carousel tab:

• Add Suggested Action

• Add Suggested Reply

• Delete

Adding Suggested Action to a Carousel Card

You can now add a Suggested Action directly to specific Carousel card in your RCS messages. Suggested Actions provide recipients with interactive options, such as opening a URL or dialing a phone number, enhancing engagement with your broadcast content. Use Suggested Actions when you want to make your Carousel messages more interactive by guiding recipients toward a specific next step, such as visiting a webpage or contacting your organization.

To add a suggested action:

1. From the specific Carousel Layout, select Add Suggested Action from the Actions menu of the menu of the specific Carousel tab.

2. The Select Suggested Actions modal will open.

3. Choose the desired action type (for example, Open URL, Dial Phone) and provide the required details.

4. Click CONFIRM to add the action to your Carousel Card.

After you confirm the action, it will appear directly below the Carousel content in the Carousel Card layout.

Note: You can add up to four suggested actions and/or replies. When you reach this limit, a tooltip appears at the top of the Select Suggested Actions modal with the message: “Limit Reached: you can only add up to 4 suggested actions and/or replies.” Additional options are disabled until you remove one or more of your selected actions.

The added action(s) can be edited or removed individually. You can also rearrange actions, move up or move down to control the order they are shown in the message.

To delete a suggested action, click the Actions menu, and select the Delete option.

A confirmation message appears. Select YES, DELETE IT to confirm deleting the suggested action. Once confirmed, the suggested action will be permanently deleted.

Select CANCEL to close the confirmation modal without deleting the suggested action.

Adding Suggested Reply to a Carousel Card

You can add suggested replies directly within a Carousel Card layout to provide recipients with pre-defined response options.

Note: You can add up to 4 suggested replies when configuring a carousel.

To add a suggested reply:

1. From the specific Carousel Card, select Add Suggested Reply from the Actions menu of specific Carousel tab.

A layout for Suggested Reply will be available within the Conversation stepper.

Note: You can add up to 5 suggested responses per suggested reply. Once you reach the limit, the Add Suggested Response button becomes inactive.

2. To delete a suggested reply, click the Actions menu, and select the Delete option.

A confirmation message appears. Select YES, DELETE IT to confirm deleting the suggested reply and remove all its associated responses. Once confirmed, the suggested reply will be permanently deleted.

Select CANCEL to close the confirmation modal without deleting the suggested reply.

Note: You can add max up to 4 suggested replies while configuring a carousel.

Deleting a Specific Carousel Card

1. To delete a specific Carousel card, select Delete from the Actionsmenu of specific carousel tab.

A confirmation message appears.

2. Select YES, DELETE IT to confirm deleting the carousel tab. Once confirmed, the Carousel tab will be permanently deleted.

Select CANCEL to close the confirmation modal without deleting the carousel.

Note: Deleting a Carousel tab will remove all its rich cards and associated content, including any suggested replies or actions. This action cannot be undone.

Deleting a Carousel Layout

1. To delete Carousel layout, select Delete icon available on the top right-hand side of the Carousel layout.

A confirmation message appears.

2. Select YES, DELETE IT to confirm deleting the carousel. Once confirmed, the carousel will be permanently deleted.

Select CANCEL to close the confirmation modal without deleting the carousel.

Note: Deleting a carousel will remove all its rich cards and associated content, including any suggested replies or actions. This action cannot be undone.

You can change the placement of carousels by dragging and dropping carousels using the Drag icon available next to each carousel card. When you change the carousel’s placement, its tab number automatically updates to reflect the new position. Use the left and right arrows to navigate through the carousel items.

Select SAVE & CONTINUE to move to the next stepper. Select BACK to go back to the previous step.

Sending Test for Carousel Card Messages

You can use the “Send Test” feature for carousel card messages to test how they appear on actual mobile devices before broadcasting, exactly as they behave in the live message.

On the Review page, you can preview your carousel messages, allowing you to validate how your carousel will appear to recipients before it is sent. The mobile preview displays the carousel in the same swipeable format, just as it will appear to recipients.