Managing your campaigns

After your have built your campaign, you can make changes to it:

• Edit a campaign

• Clone a campaign

• Delete a campaign

• Add and delete keywords

For information on setting up a campaign, see Building a new campaign.

Editing a campaign

To make changes to an existing campaign:

1. From the Campaigns menu, select Campaigns.

   

2. Locate the campaign to edit in the Campaigns table:

   • To search for the campaign, enter all or part of the campaign name in the Search box at the top of the table, and then select  Search .

   • To navigate a multipage Campaigns table, use the pagination bar at the bottom of the table.

3. Select the campaign name link or select Edit .

   The Edit Campaign page opens.

4. Review the settings for the campaign in the left panel, making changes as needed. For more information, see Building a new campaign.

5. Review the component list in the right panel.

   • To rearrange the order in which messages are sent by your campaign, select a component and drag it to a new position in the list.

   • To add a component, see Adding components.

   • To make changes to a component, locate the component in the component list and then select the component name to open it.

   • To remove a component, locate the component in the list and then select Delete.

6. When you are done, select Save Campaign.

Cloning a campaign

You can also create a new campaign by making a copy of an existing campaign.

To clone a campaign:

1. From the Campaigns menu, select Campaigns.

   

2. Locate the campaign to copy in the Campaigns table:

   • To search for the campaign, enter all or part of the campaign name in the Search box at the top of the table, and then select  Search .

   • To navigate a multipage Campaigns table, use the pagination bar at the bottom of the table.

3. Select Clone .

The New Campaign page opens a copy of the campaign. The campaign name includes Clone, the keywords have been cleared, but the program name and frequency setting remain the same.

4. Change the campaign name.

   Note: Even though this name is available to internal users only, take the opportunity to assign a descriptive name that is meaningful to your organization.

5. In the Keyword field, enter a keyword name or select an emoji from the Emoji list. When you see a green check mark indicating that the name or emoji is available for use in your campaign, select Add.

6. Review the program name and frequency settings in the left panel, making changes as needed. For more information, see Building a new campaign.

7. Review the components in the right panel.

   • To rearrange the order in which messages are sent by your campaign, select a component and drag it to a new position in the list.

   • To add a component, see Adding components.

   • To make changes to a component, locate the component in the component list and then select the component name to open it.

   • To remove a component, locate the component in the list and then select Delete.

8. When you are done, select Save Campaign.

Deleting a campaign

Use caution when deleting a campaign because all keywords will be removed and subscriptions and opt-in paths to the campaign will end. Pending broadcasts and messaging schedules will remain active.

To delete a campaign:

1. From the Campaigns menu, select Campaigns.

   

2. Locate the campaign to delete in the Campaigns table:

   • To search for the campaign, enter all or part of the campaign name in the Search box at the top of the table, and then select  Search .

   • To navigate a multipage Campaigns table, use the pagination bar at the bottom of table.

3. Select Delete.

   Caution: Deleting a campaign is permanent. You cannot reverse it.

4. Select OK to confirm.