Dynamic Content (United States and Canada only)

Use the Dynamic Content component to create custom user flows by pulling content from an external application, for example:

  1. The user texts keyword to 67463.

  2. The campaign responds: Please reply with the UPC code of the product you'd like to find in stock .

  3. The user replies with UPC code.

  4. Waterfall calls a third-party web service to pull the stock status information and replies: Yes! This product is in stock. Place your order now at storename.com.

Note: Before you begin, set up the web service and have the URL on hand. If you need assistance, contact Technical Support.

For more information on working with campaigns, see Creating a new campaign or Editing a campaign.

To add the Dynamic Content component from the campaign page:

  1. Select Add Component.

  2. Select Dynamic Content from the dropdown list, and then select OK.

  3. If components have already been added to the campaign, select the placement of the new component in the list on the right.

    The component is added to the list.

    4. Note: To rearrange the order in which messages are sent by your campaign, select a component and drag it to a new position in the list.

  4. Select the component name to open the form.

    Dynamic Content

  5. Enter the URL that hosts the web service to call.

    The following tokens can be placed in the URL where the service is hosted. They will be substituted at runtime:

    Token Description

    $msisdn

    The mobile phone number that is interacting with the service, including the country code, for example, 0014155165044
    $mobile_text

    The text message sent by the user

    $keyword_name

    The keyword that triggered the session
    $keyword_id The keyword ID that triggered the session
    $short_code

    The short code that triggered the session

    http://www.example.com/appname?variable=$token&variable=$token&format=json

    When the parameter "format=json" is added to your URL, your web service should tell Waterfall what message to send as well as whether the session should be kept open in the following JSON format:

    {"endSession":true or false,"response":"message content"}

    Otherwise, your service should respond with the following XML:

    <dynamiccontent><response><![CDATA[message content]]></response><endSession>true or false</endSession></dynamiccontent>

    The request will be made to your service as a POST request.

  6. When you are done, select Save Campaign.

  7. You can continue adding components or return to the Campaign table:

    • To continue adding components, see Adding components.

    • To return to the Campaigns table, select Campaigns from the Campaigns menu.